ISO 9001 – officially certified quality
Apostroph Group has been certified to the ISO 9001 standard since 1996 (ISO: International Organization for Standardization). ISO 9001 – expanded to ISO 9001:2015 in 2015 – is an internationally applicable standard that specifies the quality management system requirements that must be met. When it comes to the appraisal and certification processes relating to the standard, the SQS – the Swiss Association for Quality and Management Systems, domiciled in Zollikofen – conducts audits of management and process management systems. The SQS ISO 9001 certificate is valid internationally and recognised worldwide by the IQNet Association.
As a provider of professional translations and linguistic services, we at Apostroph Group have always been successful in renewing the industry-wide quality certificate – something that is required every three years. As a result, our constant striving for customer satisfaction, customer loyalty and quality across all our activities is officially acknowledged.
Accredited quality management benefits everyone
The global ISO 9001 standard specifies the requirements for a quality management system. The non-specific wording of the requirements means that the standard can be applied to commercial enterprises, institutions and organisations across all sectors. ISO 9001:2015 forms the basis for organisations to establish long-term, targeted market positions. Certification offers a chance to seize and realise opportunities while mitigating risks. An organisation proven to meet the requirements builds trust with its customers and stakeholders and strengthens its image.
ISO 9001 is the most widespread management system in international use – Apostroph Group is one of the million-plus certified organisations, institutions and companies, because quality for us is a fundamental principle that begins before we even set foot in the office in the morning. And everyone benefits:
Clients: more quality at every level
You can rely on us: throughout all its business processes, Apostroph Group makes every effort to meet your criteria and requirements – be they for high-quality professional translations into and from 48 languages, high-precision linguistic services such as proofreading, comparative proofreading and re-reading, interpreting that is accurate in terms of content and timing, somewhat freer editing, transcreation that’s tailored to the desired audience, performing legally effective attestations, or authoring creative new texts rich in ideas.
Our highly trained, native-speaking language professionals with their areas of expertise are noted for their excellent round-the-clock availability: while the sharp-eyed proofreader in Vancouver gets the best out of your text and forwards it to Apostroph Lucerne shortly before the office closes for the evening, the experienced translator in Bern powers up his computer after a healthy breakfast and looks forward to getting his teeth into the proofread text.
The smooth running of technical processes also comes under quality management and is audited by the ISO certification procedure: the maintenance carried out by our IT experts ensures that our hardware, software and servers operate as they should and that our technical infrastructure is up-to-date. As a consequence, you can be sure that your orders will arrive securely and on time in the very best quality.
Service providers: proven processes for more quality services
The ISO certification also benefits those who provide us with services: service level agreements, which are regularly brought into line with the current requirements and signed by our qualified language service providers, spell out what we as general contractor expect from them regarding the services they provide and the way they handle data. This fosters genuine equal treatment, transparency and security – worldwide.
Our project managers in Apostroph’s four translation offices in Bern, Lausanne, Lucerne and Zurich benefit from well-coordinated processes: from recruitment to employment terms, Apostroph Group’s personnel matters are governed in ways that are clear and easy to understand. This fosters and engenders excellent satisfaction in the workplace which, as you might expect, is also reflected in the above-average, high-quality work delivered.
Economy and society: international standards for enhanced stability in the business world
The certification according to ISO 9001 also exerts an influence on the financial aspects of an organisation: thanks to accounting procedures that meet international standards and the prudent, risk-aware way we manage our finances, we at Apostroph Group know precisely where we stand in the market. If necessary, we not only counter risks by rolling out appropriate strategic measures, but also leverage opportunities at opportune moments through adroit market positioning in a positive competitive environment.
In today’s volatile times, which are characterised by dynamic economic trends, our clients, stakeholders and society as a whole benefit from the reassuring stability of our company: it promotes reliability and mutual understanding. We, as a matter of course, observe the laws and rules which provide our society with its boundaries – doing so creates economic and financial security above and beyond the requirements of the ISO 9001 standard.
Want to know more about our high quality standards? Our heads of operations at our offices in Bern, Lausanne, Lucerne and Zurich can tell you what you need to know. And, naturally enough, our project managers look forward to receiving your orders and offering advice. Lost in translation? If you are, do contact us!