Data protection

Data protection at Apostroph Group
Apostroph Group comprises Apostroph Bern AG, Apostroph Lausanne SA, Apostroph Luzern AG and Apostroph Zürich AG.

Version dated 11.2020

1. Data protection

1.1 Apostroph Group and all its subsidiaries (“Apostroph”, “we”, “us”, “our”) takes the protection of your privacy and the security of your personal data very seriously. Together with our terms and conditions of use, these data protection provisions form the basis for the processing of personal data that we have received due to your use of this website (“this website”) and explain which cookies we use. The processing of your personal data always takes place in compliance with the prevailing data protection legislation for the purposes for which the data have been provided. Please read through the following conditions carefully to ensure that you are aware of our attitude and procedure in the processing of your personal data and know how we handle it and how we use cookies.

2. Type of data collected

2.1 It is possible that we might collect and process the following data about you:

2.1.1 Information that you provide by completing forms on this website. This includes details that you provide when registering for use of our website, when registering for our ordering platform, when ordering case studies or when requesting services. It may also be that we ask you for information if you wish to participate in competitions or promotional activities financed by us or if you report a problem with this website.

2.1.2 When you contact us, we may retain records of this correspondence.

2.1.3 We may also ask you to participate in surveys carried out by us for study purposes. However, participation in such surveys is voluntary.

2.1.4 Details about your visits to this website, including – but not limited to – ‘traffic’ data, location data, weblogs and other communication data required either for your own or other purposes and the resources retrieved by you.

3. Storage location of your personal data

3.1 The data collected from you can be transferred to and stored at destinations in Switzerland (server location) or other destinations within the EU.

3.2 All data that you make available to us will be stored on our secure servers. If you have received a password from us or created a password yourself enabling you to access certain parts of this website, you are responsible for ensuring that this password is kept secret. You will never be asked by us to disclose your password.

3.3 The transfer of data via the Internet is unfortunately not entirely secure. We will do all we can to protect your personal data but cannot guarantee the security of your data transferred to this website. All data transmission takes place at your own risk. Following the receipt of your data we will endeavour to prevent unauthorised access to said data by means of strict procedures and security functions.

4. Use of the data

4.1 We use data stored about you in the following ways:

4.1.1 To ensure that the contents of this website are presented in the most effective manner for you and your computer.

4.1.2 To provide information and services that you request from us or that we think could be of interest to you as long as you have granted your consent to being contacted for such purposes.

4.1.3 To fulfil our obligations arising from contracts concluded between you and us.

4.1.4 To facilitate your participation in interactive services if you request this.

4.1.5 To notify you about changes to our services.

4.1.6 To create and manage your personal account.

4.1.7 To notify the winners of online competitions.

4.1.8 To test and improve our systems via which our services are provided.

4.1.9 To prevent the misuse or non-compliant use of our services.

4.1.10 To send you surveys (carried out by ourselves or by third parties in our name) concerning your satisfaction with our services and general experience with the Apostroph Group brand.

4.2 Existing contacts of the Apostroph Group are regularly provided with information via electronic means (e.g. e-mail, newsletter) about our services and the Apostroph Group. You can unsubscribe from this newsletter at any time at the click of a mouse.

4.3 Should we permit selected third parties to make use of your data for the provision of services ordered by you, we (or the third parties) will only contact you following your prior consent.

4.4 The proprietary engine is used for all neural machine translations involving the languages DE/EN/FR/IT. A general engine with a protected account is used for the online translator or other languages.

4.5 Through your use of this website we can also collect certain information about your website usage that cannot be used to identify you personally. Such information is generally collected as ‘traffic’ data and can be automatically collected and stored during every interaction with this website. This can include the IP address and host name of your computer, browser information and the domain name of the reference site every time you visit this website. Furthermore, an insight into the volume and behaviour of visitors to the website can also be gained. However, on no account does any of this information contain data enabling you to be identified personally. They serve the purpose of analysing and improving this website in order to make it as user-friendly as possible for our customers. Please read the section below about cookies for further information about our use of cookies and when we ask you for your consent.

5. Disclosure of your data

5.1 We may pass on your personal data to Group members, i.e. to our subsidiaries, our parent holding company and its subsidiaries within and outside the EEA.

5.2 Furthermore, we may disclose your personal data to third parties in the following cases:

5.2.1 If we receive assistance in managing the website (e.g. our Internet support providers) or to provide services requested by you. Such third parties are obliged at all times to guarantee the same degree of security for the protection of your personal data as Apostroph.

5.2.2 If we sell or acquire companies or assets, in which case we may disclose your personal data to the potential seller or buyer of these companies or assets.

5.2.3 To fulfil services on our behalf and in our name, e.g. execution of orders, sending of e-mails, database management, data analysis, marketing support, execution and evaluation of surveys, personalised advertising, search query evaluation, credit card processing and customer service. Third parties carrying out such tasks only have access to personal data to the extent necessary for the execution of their activities and undertake not to make use it for any other purposes. They are also obliged to process personal data within the framework of these data protection provisions and in accordance with the prevailing data protection legislation.

5.2.4 If Apostroph or its material assets or another member of the Group is bought up by a third party. In this case personal data about customers forms part of the transferred assets.

5.2.5 If we have to disclose or communicate your personal data because we are legally obliged to do so or in order to enforce or apply our terms and conditions of use or other agreements or to protect the rights, property or security of Apostroph or other members of our Group, our customers or others. This includes the exchange of information with other companies and organisations for combating fraud and reducing the credit risk.

6. Your rights

6.1 You can revoke your consent granted for the processing of your data at any time with future effect by contacting us by e-mail or post. You can request information at any time about the data stored about your person and the purpose of such storage. You also have a right within the framework of the legal provisions of correction, blocking and deletion of your data. Please contact the following address for the assertion of your rights and any other questions: Apostroph Luzern AG, Töpferstrasse 5, 6004 Lucerne, or

6.2 You are entitled to prohibit our use of certain cookies. Please read the section about cookies for further details.

6.3 This website may from time to time contain links to or from the websites of our partner networks, advertising partners and affiliated companies. Please note if you follow a link to one of these websites that such websites have their own data protection provisions and we cannot be held liable or responsible for these provisions. Please read through the corresponding data protection provisions before leaving personal data on these websites.

7. Cookies, spyware and lead generator

7.1 Use of cookies and spyware

7.1.1 We will never install spyware on your computer or use spyware to gain access to data on your computer.

7.1.2 Like many other website operators, we make use of so-called ‘cookies’. These are files that are saved via your browser on the hard drive of your computer and are used to collect and store certain information about you.

7.1.3 Most browsers accept cookies automatically but provide users with the option of blocking them. You can find information in the help menu of most browsers about how you can prevent your browser from accepting new cookies, how the browser notifies you if you have received a new cookie and how you can deactivate cookies completely. You can also delete or deactivate cookies that you have previously accepted.

7.1.4 We recommend leaving cookies activated so that you can make optimum use of the website. If you have configured your browser in such a way that all cookies are blocked (including those that are absolutely necessary), you may not be able to access many parts of the website.

7.1.5 We have left certain cookies on your device and recommend you to consent to their use. Should you not do so, you will still be able to use the website but some parts may not function or may not function as well.

7.1.6 We use the following software on our website to identify visitors:

7.2 We use the following cookies

7.2.1 Among others we use Google Analytics, a service of Google, Inc. ("Google") to analyse your use of the website. The data generated by Google Analytics are subject to the data protection provisions of Google and are forwarded to Google and stored by Google on servers in the USA. The data are anonymised prior to transfer by removing the last eight digits of your IP address. The data are then processed by Google on our behalf in order to evaluate your use of the website, compile reports about website activity and enable other services associated with Internet usage to be offered. Google will not link your IP address with other data stored by Google. You can deny the use of cookies for the aforementioned purposes by configuring your browser accordingly. However, it may then be that the website is no longer fully functional. You can also prevent the collection and processing of your user data (and your IP address) by downloading and installing the add-on for your current browser at For further information about how Google uses your data, please read
7.2.2 For users calling up our website from the People’s Republic of China (PRC), it is possible that instead of Google Analytics we make use of the services of Site Monitor of the provider Miaozhen Ltd., Beijing, PRC, with servers in the PRC, for the same purpose and with the same restrictions. To deactivate the services of Site Monitor, please visit
7.2.3 Cookies for social media. These cookies enable you to share the content of the website with social media platforms (e.g. Facebook, Twitter, Instagram). We have no control over these cookies as they are set by the social media platforms themselves.
7.2.4 Advertising cookies. These cookies allow us to display customised advertising contents to you on third-party websites on the basis of the interest displayed by you in our products and services during your visit to our website. These cookies only collect anonymous data that do not permit any identification of your person.

7.2.5 We deploy interest-based advertising on our website. This also includes retargeting and remarketing technologies of third-party providers.
The deactivation functions (so-called opt-out functions) of the third-party providers can among other things be found at the following links:
Google Analytics Advertising Features:

7.2.6 The non-personal data collected using Google Analytics Advertising Features can be used for reports for demographic purposes, for proof-of-interest reports and network status reports.

8. Changes to our data protection provisions

8.1 All changes that we make to our data protection provisions in the future will be published on this site and communicated to you by e-mail if necessary.

9. Contact

9.1 Please write to us at if you have any questions about our data protection provisions.